Privacy policy

1. Introduction

This privacy policy sets out how Your Guitar Academy Ltd (hereafter referred to as "we", "us" or "our") uses and protects any information that you give us in enabling us to fulfil the private music tuition and online materials (hereafter referred to as "Services") you have asked us to provide. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated 24 May 2018.

2. What information do we collect?

We may collect the following information:

  • Your name
  • Your address
  • Your email address
  • Your mobile and/or home phone numbers
  • Financial details such as payment card information
  • Your Internet Protocol (IP) address

3. How we use your information?

We use information for purposes including:

  • Fulfilment of our Services
  • Contacting you when necessary
  • Informing you of updates or changes to our Services
  • Dealing with complaints related to our Services

4. How will we share your information?

We will not share your personal information directly with any third parties without obtaining prior consent, unless required by law, regulation or legal proceedings.

5. Marketing

We may use personal information you provide to us to market products or services to you via telephone, email, post or SMS. We will obtain consent prior to conducting any marketing activity, and you may contact us at any time to withdraw your consent to receive marketing materials.

6. Retention of information

We retain your information for as long as is required to provide our Services or as otherwise required by law.

7. Access to information

You can request access to a copy of the information we store about you by contacting us in the manner set out in section 8, subject to certain exemptions (data subject access request) You can update your information at any time via your personal login to our website.

You can contact us to request that we delete any personal data no longer required to be stored by us for the fulfillment of our services.

You may contact us to withdraw your consent for us to use your personal information at any time, as long doing so will not interfere with our legal obligation to provide any service to you.

8. Contacting us

You can contact us regarding your personal data in writing, our address is:

  • Data Policy
  • Your Guitar Academy Limited
  • Unit 3 Oakhurst Farm
  • Horam
  • Heathfield
  • East Sussex
  • TN21 0LJ